Privacy Policy

At Twiga Safari, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains what information we collect, how we use it, and how we safeguard your data when you visit our website or contact us to plan your safari in Tanzania.

Please take a moment to read this Privacy Policy to understand how we collect, use, and protect your information.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you contact us or submit a safari inquiry, we may collect the following information:

• Full name
• Email address
• Phone number
• Country of residence
• Preferred travel dates
• Number of travelers
• Safari interests and destination preferences
• Any additional information you choose to provide

We may also automatically collect technical information such as your IP address, browser type, device information, pages visited, and website usage statistics to help us improve our website and services.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries.
• Plan and organize your safari itinerary.
• Arrange accommodations, transportation, and other requested services.
• Send booking confirmations and travel updates.
• Improve our website and customer experience.
• Comply with applicable legal and regulatory requirements.

We collect only the information necessary to provide the services you request.

Safari Bookings

When you book a safari with Twiga Safari, we may request additional information required to organize your trip. Depending on your itinerary, this may include passport details, nationality, flight information, accommodation preferences, dietary requirements, or any special requests.

Your personal information is collected only when necessary to help us provide the services you request.

We handle your personal information with care and use it only for the purposes related to your safari booking and travel arrangements.

This information is used solely to arrange your travel services and ensure a smooth and enjoyable safari experience.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We only share your information when it is essential to provide and manage your safari experience.

Where necessary, we may share relevant information with trusted partners involved in providing your travel services, including:

• Safari lodges and tented camps
• Hotels and accommodation providers
• Transportation providers
• Professional safari guides
• National Park authorities where required
• Payment service providers, if applicable

Your information is shared only when necessary to deliver the services you have requested.

Cookies

Our website uses cookies to improve your browsing experience and enhance the performance of our website.

These cookies help us provide a more personalized and efficient experience while using our website.

The information collected through cookies is used only to enhance your experience and improve our website.

Cookies help us:

• Remember your preferences.
• Understand how visitors use our website.
• Improve website functionality and performance.
• Enhance your overall browsing experience.

You can manage or disable cookies through your browser settings at any time.

Analytics

We may use website analytics tools to better understand how visitors interact with our website. These tools collect anonymous information such as pages visited, time spent on the site, and general visitor behavior. This information helps us improve our website, services, and user experience.

Third-Party Services

Our website may provide links to our social media pages or allow you to contact us through services such as WhatsApp. These platforms operate independently and have their own privacy policies.

We encourage you to review their privacy practices before sharing personal information through these services. Twiga Safari is not responsible for the privacy practices or content of third-party platforms.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no method of transmitting or storing data electronically is completely secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request the deletion of your personal information where permitted by law.
• Withdraw your consent to receive marketing communications at any time.

If you wish to exercise any of these rights, please contact us using the details provided on our Contact page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page, and the revised version will become effective upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through the contact details available on our website. Our team will be happy to assist you.