Privacy Policy

1. Your Privacy

At Twigaa Safari, trust begins long before your safari starts. We are committed to protecting your personal information and handling it responsibly, transparently, and securely. This Privacy Policy explains what information we collect, how we use it, and the rights available to you.

2. Who We Are

Twigaa Safari is operated by Gabriel-Daris Saleh.

Correspondence Address: Obere Straße 4 07318 Saalfeld Germany

Safari Operations: Arusha, Tanzania

Email: info@twigaasafari.com

Website: www.twigaasafari.com

(Company registration details and licence numbers will be added once registration is complete.)

3. Information We Collect

We collect information you voluntarily provide when making an enquiry, including your name, contact details, travel preferences, travel dates, number of travellers, and any other information needed to assist you. If your enquiry becomes a booking, we may request additional information required to organise your safari.

4. How We Use Your Information

We use your information to respond to enquiries, prepare quotations and itineraries, arrange and manage safaris, communicate with you, process payments, comply with legal obligations, and provide customer support.

5. Legal Basis

Where applicable, we process personal information to respond to your enquiry, perform a contract, comply with legal obligations, pursue legitimate business interests, or where your consent is required.

6. Payments

Payments are accepted by bank transfer and PayPal. PayPal processes payment information in accordance with its own privacy practices.

7. Sharing Information

We never sell your personal information. We may share it only where necessary with accommodation providers, guides, transport providers, payment providers, professional advisers, or public authorities where required by law.

8. Cookies

Our website uses cookies to operate correctly and improve your browsing experience. Where required by law, non-essential cookies are used only with your consent. Full details about the cookies we use, their purposes, and how you can manage your preferences are available in our Cookie Policy.

9. Third-Party Services

Our website may include Google Maps and links to our Facebook and Instagram pages. These third-party services operate under their own privacy policies.

10. International Transfers

As Twigaa Safari operates internationally, your information may be processed in Germany, Tanzania, or other countries where necessary to provide our services, using appropriate safeguards where required by law.

11. Retention and Security

We retain personal information only for as long as necessary and apply reasonable technical and organisational measures to protect it.

12. Your Rights

Depending on applicable law, you may request access to, correction of, deletion of, restriction of, or portability of your personal information, withdraw consent where applicable, and lodge a complaint with a competent supervisory authority.

13. Contact

For any privacy-related questions or requests, please contact:

Twigaa Safari

Email: info@twigaasafari.com

Website: www.twigaasafari.com

Thank you for placing your trust in Twigaa Safari. We are committed to protecting your personal information with the same care, professionalism, and respect that we bring to every safari we organise.