Terms & Conditions

Last Updated: May 2026

Welcome to Twigaa Safari (“we,” “our,” “us”). By accessing our website or booking any of our services, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any reservation.

1. Introduction

Twigaa Safari is a travel and tour company specializing in safari experiences, cultural tours, and travel packages in Tanzania and East Africa. These Terms apply to all bookings, inquiries, and use of our website services.

2. Bookings & Reservations

All bookings are subject to availability and confirmation. A booking is only confirmed once a deposit or full payment has been received and written confirmation is issued by us. It is the client’s responsibility to review all booking details before confirmation.

3. Payments

Payments can be made via bank transfer, PayPal, or any other approved method provided by us. A deposit may be required to secure your booking. Full payment must be completed before the travel date unless otherwise agreed in writing. Failure to complete payment on time may result in cancellation of the booking.

5. Pricing

All prices are quoted in USD, EUR, or other specified currency. Prices may change due to fluctuations in exchange rates, government taxes, park fees, or supplier costs. We reserve the right to correct pricing errors at any time before final confirmation.

6. Cancellations & Refunds

Cancellation requests must be submitted in writing via email. Cancellation fees may apply depending on the timing of cancellation and supplier policies. Refunds, if applicable, will be processed after deducting non-refundable costs already incurred (e.g., park fees, hotel deposits). No refunds are provided for no-shows or unused services.

7. Changes to Itinerary

We reserve the right to modify itineraries due to weather conditions, safety concerns, or operational reasons. We will always aim to provide an alternative of similar value and experience.

8. Travel Documents

Clients are responsible for ensuring they have valid passports, visas, vaccinations, and travel insurance. We are not liable for any delays or refusals caused by incomplete or invalid documentation.

9. Travel Insurance

We strongly recommend that all clients purchase comprehensive travel insurance covering medical emergencies, cancellations, and personal belongings. Twigaa Safari is not responsible for any losses or damages not covered by insurance.

10. Liability

We act as an intermediary between clients and third-party service providers (hotels, transport, parks, etc.). We are not liable for injury, loss, delay, or damage caused by third-party services or unforeseen circumstances beyond our control. Clients participate in safari activities at their own risk.

11. Health & Safety

Clients must inform us of any medical conditions that may affect participation. Participation in safari activities requires reasonable physical fitness. We reserve the right to refuse participation if safety is at risk.

12. Force Majeure

We are not responsible for failure or delay in services caused by events beyond our control, including but not limited to:

• Natural disasters
• Political instability
• Strikes
• Pandemics
• Weather disruptions

12. Website Use

All content on this website is owned by Twigaa Safari unless stated otherwise. You may not copy, reproduce, or distribute any content without written permission. Misuse of the website may result in legal action.

13. Privacy

We respect your privacy. Any personal data collected will only be used for booking and communication purposes. We do not sell or share your information with unauthorized third parties.

14. Governing Law

These Terms & Conditions are governed by the laws of Tanzania (or applicable jurisdiction where the company is registered). Any disputes will be handled under the appropriate legal framework.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: info@twigaasafari.com

📞 Phone: +255 777 738 600 / +49 176 458 91500